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The workforce Personalised Care Hub is a one-stop shop to guide you on how to deliver personalised care and make it real in transformation plans, commissioning, contracts and your day to day work.

Personalised care is rooted in the belief that people ‘want a life not a service’.

“Personalised care is at the heart of quality interactions with people, leading to better outcomes.” Dr Rebecca Barker, Personalised Care Clinical Lead

Why we need to do it?

The Personalised Care Institute (PCI) is changing the lives of patients by helping to empower them with the knowledge, skills and confidence to feel more in control of their mental and physical health.

They do this by educating and inspiring health and care professionals to deliver universal personalised care that takes into account an individual’s strengths, needs and expectations, in order to deliver the right care for them.

A passionate team, they set the standards for evidence-based personalised care training, providing a robust quality-assurance and accreditation framework for training providers and commissioners along with a central learning hub for health and care professional learners.

They provide a wide range of free resources to support people, teams and organisations to deliver personalised care across health and care systems.

These resources are designed to build skills, confidence and consistency in personalised care practice and include:

  • Online learning and training
    A national curriculum of bite-sized e-learning, webinars and accredited programmes covering shared decision making, personalised care and support planning, health coaching, social prescribing and supporting self-management.
  • Practical tools and guides
    Evidence-based frameworks, conversation guides, templates and checklists to support personalised care in day-to-day practice.
  • Implementation support
    Resources to help organisations embed personalised care at scale, including guidance on workforce development, service design, leadership and culture change.
  • Communities of practice and events
    Opportunities to learn from peers, share best practice and stay up to date with national developments through networks, workshops and events.

Personalised Care Training

Core Skills

Personalised Care and Support Planning (PCSP)

Personalised Care and Support Planning (PCSP) – Maternity

Shared Decision Making

NICE Shared decision-making learning package

Shared Decision Making – eLearning for healthcare

Helping Patients Make Informed Decisions: Communicating Potential Harms and Benefits (Perioperative Care)

Leading Personalised Care as a Junior Doctor

Remote consultations

Supporting Link Workers to Deliver Social Prescribing

Personal Health Budgets

Person Centred Approaches

PRosPer – An introduction to personalised care, prehabilitation and rehabilitation

Frailty: Tier 1 and Tier 2b

End-of-life Care for All – eLearning for healthcare

Healthy Weight Coach

Virtual Patient Avatars

PCI Resources for Learners

PCI Webinars and Podcast​

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