Current and previous engagement & consultations

NHS Nottingham and Nottinghamshire are gathering and reviewing a range of evidence which will help to shape the discussions about the best opening hours for the Urgent Treatment Centre (UTC) at Newark Hospital.

We are committed to maintaining a safe, sustainable Urgent Treatment Centre at Newark Hospital. We will also ensure that the UTC continues to operate at least 12 hours per day in line with the national specification for Urgent Treatment Centres.

The Urgent Treatment Centre is and continues to be an important service offered within the Newark Hospital site.  We are also fully committed to ensuring the Hospital continues to be an important and vital part of the health and care landscape in Newark.  The Hospital has already benefited from a considerable expansion of services offered in recent years, including a £5.6m investment in new operating theatres and we expect this ongoing development to continue to bring in a wider range of services to the people of Newark. 

Read further information in our Public Engagement Document.

We want to hear from local residents about their experience of using the UTC – in particular whether the current opening hours are suitable or if there could be a different way to spread the opening hours over the day. 

We also want to check that the other ways to access urgent care overnight are working as we expect them to so that we can best serve the local population’s need. 

Local people who live, work and visit the Newark area can get involved by:

1. Completing this survey

To request the survey in another language or format or if you require a hard copy, please contact the Engagement Team at: nnicb-nn.engagement@nhs.net or call or text 07385 360071. If texting or leaving a message, please provide your contact details and a member of the team will get back to you

2. Attending a public event.

We would prefer people to register for the event so we can manage numbers. Alternatively, you can attend the face to face meetings in person without registering.

Tuesday 19 September 2023 at 2.30pm – 3.30pm            

YMCA Community and Activity Village, Lorde Hawke Way, Newark-on-Trent, NG24 4FH

Tuesday 26 September 2023 at 10am – 11.30am

Farndon Community Centre, Marsh Lane, Farndon, NG24 3SZ

Wednesday 4 October 2023 at 6.30pm – 8 pm           

Online via Microsoft Teams (registration is required)

Thursday 12 October 2023 at 11am – 12.30 pm noon

Muskham Rural Community Centre, Nelson Lane, North Muskham, NG23 6HL 

(British Sign Language Interpreter available)

Saturday 14 October 2023 at 10am – 11.30 am   

Online via Microsoft Teams (registration is required)

If you are part of a community group, we would welcome the opportunity to speak to you. If you would like to request our attendance at a community group meeting, please contact the Engagement Team at nnicb-nn.engagement@nhs.net nnicb-nn.engagement@nhs.net or call or text Katie Swinburn on 07385 360071.

This engagement activity will close on 17 October 2023.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us via:

• email nnicb-nn.engagement@nhs.net
• Call or text 07385 360071. If texting or leaving a message, please provide your contact details and a member of the team will get back to you.

NHS Nottingham and Nottinghamshire are keen to hear from those who have been affected by suicide, self-harm or suicidal thoughts.

Participation in this survey will help shape support for people who go through similar experiences in the future.

The survey is open to anyone of any age, carers, parents and professionals and closes on 31st July 2023.

To request the survey in another language or format or if you require a hard copy, please contact the Engagement Team at: nnicb-nn.engagement@nhs.net or call or text 07385 360071. If texting or leaving a message, please provide your contact details and a member of the team will get back to you.

NHS staff in Nottingham and Nottinghamshire have been working on a document called the NHS Joint Forward Plan.  This plan sets out how the NHS will deliver what has been described in the Nottingham and Nottinghamshire Integrated Care Strategy which you can find out more about here . A final version of the NHS Joint Forward Plan report can be viewed here.  

NHS Nottingham and Nottinghamshire are keen to hear feedback about the proposed change relating to alignment of our internal and external policies specifically around access to female sterilisation. 

A copy of the full report can be found here.  

NHS Nottingham and Nottinghamshire Clinical Commissioning Group (CCG) and NHS England and NHS Improvement (NHSEI) jointly established an independent thematic Review of maternity incidents, complaints and concerns at Nottingham University Hospitals (NUH).

This review was concluded on 10^th June 2022 and for more information visit the maternity review website.

A new review has started led by Donna Ockenden and you can find out more by visiting the Ockenden Maternity Review:

Nottingham University Hospitals NHS Trust (NUH) is in the process of building a new theatres complex and 20-bed ward at the City Hospital. To help reduce waiting lists and increase the number of beds available for emergency patients at the Queen’s Medical Centre, it is proposed that planned surgery for colorectal and hepatobiliary (HPB) patients is relocated from the Queen’s Medical Centre to this new facility at the City Hospital.

Outpatients, diagnostics and pre-operative assessment would remain at the Queen’s Medical Centre and the Treatment Centre, so there would be no change to delivery of these aspects of the service.

In the longer-term, through the Tomorrow’s NUH proposals, NUH would like to create a Centre of Excellence for planned care at the City Hospital campus, with the Queen’s Medical Centre being the main location for emergency care. This service move is aligned with those proposals. A full public consultation on Tomorrow’s NUH is planned for mid-2023.
We are engaging with patients, carers and people currently accessing these services (including via a survey) to understand any potential impacts the move would have.  This survey closed on Sunday 13 November 2022. A copy of the report is now available for information.

To request the report in another language or format or if you require a hard copy, please contact the Engagement Team at: nnicb-nn.engagement@nhs.net  or call or text 07385 360071. If texting or leaving a message, please provide your contact details and a member of the team will get back to you. 

Local mental health leads sought to understand the experiences and feedback of people with lived experience, carers, and professionals, with regards to accessing information on adult mental health services, in Nottingham and Nottinghamshire. This will help inform the expansion of the NottAlone website, to enable an all-age, single point of access, for mental health information and support in the region and highlight any other avenues for consideration when promoting local mental health services.

Background

Mental health services for children, young adults and adults are delivered by numerous providers across Nottingham and Nottinghamshire. This means that for people to identify the services available, they have needed to know the websites to visit or the numbers to call. In addition, these services have often been promoted in isolation, rather than interlinked or through a specific pathway, leading to possible confusion for service-users, carers and health professionals.     

As the local health and care system is investing significantly in mental health services, we would like to create an online space that is accessible and easy to navigate, that will help people of all ages find the right information as quickly as possible, when they need it. 

The NottAlone website has already been launched for young people, providing the relevant information and signposting, for this age group. Mental health leads are now looking to expand the site, so that people of all ages can see the mental health services available across Nottingham and Nottinghamshire, in one place and identify whether other avenues for providing this information may also need to be considered.

How you got involved

Adults with lived experience, carers and health professional were invited to share their experiences of how information on local mental health services are currently accessed, and experiences of accessing such information online.

There were a number of ways that you got involved including via:

• A survey (online and hard copy)
• A telephone interview
• Attending a virtual focus group
• Inviting the engagement team to your community group or event to seek feedback directly
• Expressions of interest in joining a coproduction group to support this work on a more ongoing basis.

A copy of the final report from all engagement activity can be found here.

A summary of the engagement findings can be found in this infographic.

To view the executive summary of the full report in Arabic, please click here.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us via:

• email nnicb-nn.engagement@nhs.net
• call or text If texting or 07385360071 leaving a message, please provide your contact details and a member of the team will get back to you. 

March 2022 Engagement Activity

Aim: Nottingham and Nottinghamshire Clinical Commissioning Group (CCG) launched its second phase of public engagement on proposals to transform hospital services in Nottingham, collectively called Tomorrow’s NUH (TNUH).

TNUH is a once-in-a-generation opportunity to transform the hospital services and facilities run by Nottingham University Hospitals NHS Trust (NUH). It is part of the Government’s New Hospital Programme, which is investing in buildings and equipment across the NHS, to ensure our healthcare system and staff have the facilities they need for the future. 

It also is a significant part of Reshaping Health Services in Nottinghamshire (RHSN), a long-term strategy involving all local health and care organisations working together, ensuring that we continue to provide leading edge, innovative and life-changing care well into the future.

This phase of engagement has now concluded. To access a copy of the engagement report, please click here.

To access a copy of the executive summary, please click here. This executive summary can also be accessed in Arabic and Urdu.

Read further information in our Public Engagement Document. To read more about this programme and the engagement work carried out in November and December 2020 click here and here.

Tomorrow’s NUH – Continuing the Conversation March 2023

Tomorrow’s NUH (TNUH) is a once-in-a-generation opportunity to transform the hospital services and facilities run by Nottingham University Hospitals NHS Trust (NUH). It is part of the Government’s New Hospital Programme, which is investing in buildings and equipment across the NHS, to ensure patients and staff have the facilities they need for the future – modern, safe and designed to provide the best possible care.

We have already been engaging with the public to get their initial views on proposals, and are now continuing those conversations to get further feedback about how, and where, people would like to access care in the future. This feedback will help us plan for a full, public consultation on proposed service changes.  

We asked to hear more about three topics:

Tomorrow’s NUH (TNUH) is a once-in-a-generation opportunity to transform the hospital services and facilities run by Nottingham University Hospitals NHS Trust (NUH). It is part of the Government’s New Hospital Programme, which is investing in buildings and equipment across the NHS, to ensure patients and staff have the facilities they need for the future – modern, safe and designed to provide the best possible care.

We have already been engaging with the public to get their initial views on proposals, and are now continuing those conversations to get further feedback about how, and where, people would like to access care in the future. This feedback will help us plan for a full, public consultation on proposed service changes.  

We asked to hear more about three topics:

• Services at Ropewalk House (Audiology, Diabetic Eye Screening, Breast Screening and Cochlear Implants).
• The experience of residents of Basford, Bestwood or Sherwood, who use services at City Hospital. 
• Women’s, children and family services (e.g. maternity, neonatal and children’s services, including children’s emergency care and gynaecology).

If you are part of a community group or network and would like to hear more about this work, then please do let us know and we would be happy to arrange to attend, to hear feedback.  You can email us at nnicb-nn.engagement@nhs.net or by calling the Engagement Team on 07385 360071. 

A copy of the final report with the overall findings is now available.

This survey closed on Sunday 12 March 2023.

In July 2020, the hyperacute and acute stroke services were temporarily moved from Nottingham City Hospital to Queens Medical Centre allowing all urgent and immediate treatment for patients with a suspected stroke to be centralised. This was based on national instructions from NHS England that had to be followed so that patients were less likely to catch Covid in hospital.

NHS Nottingham and Nottinghamshire ICB and Nottingham University Hospital are currently reviewing this move and looking at whether it should be made permanent.

We would like to hear from service users, patient representatives and carers who have had to access the stroke services provided by Nottingham University Hospitals for urgent and immediate treatment either at Nottingham City Hospital pre-July 2020 or at Queens Medical Centre post-July 2020.
 
This survey closed on Friday 15 July 2022.

To request a copy of the report, please contact Katie Swinburn 07385360071

This survey closed on Friday 15 July 2022.

NHS Nottingham and Nottinghamshire Clinical Commissioning Group would like to hear from patients, patient representatives and GP Practice staff who have accessed or are likely to access Interpretation and Translation Services because the citizens first language is not English. The feedback provided will be used to inform the specification of a new service from December 2022.

Background:

The NHS has a statutory obligation under the Equality Act 2010 to provide access to interpreting services. Providing high quality interpretation and translation services is an important part of ensuring that patients receive the right care, with informed consent, and have improved health outcomes. Within Nottingham and Nottinghamshire CCG there is an historic inequity to interpretation and translation services accessed via GP practices between Nottingham City and Nottinghamshire County which we are trying to address as part of the latest review. 

In Spring 2021 the CCG conducted a review of interpretation and translation services which looked at the current commissioned services and the needs of the population. It also looked at how potential changes to services would impact on patients. Feedback was gathered through two engagement events as well as an Equality & Quality Impact Assessment (EQIA).

This further period of engagement is scheduled to more deeply understand what patients and patient groups deem to be their priorities and their views on application of criteria when accessing interpretation and translation services.

About the service:

• Nottingham City GP practices – since 2017 access to Interpretation and Translation services has been via Nottingham CityCare Partnership. This service was commissioned by the former Nottingham City Clinical Commissioning Group based on the needs of their patient population and includes:-
  • face to face interpreters
  • telephone/remote interpretation
  • medical document translation available at a cost to the practice / patient.
• Nottinghamshire County GP practices – service available via Language Line Solutions Ltd commissioned by NHS England and includes:-
  • Telephone / interpreters
  • medical document translation

How you got involved

Patients, patient representatives and GP Practice staff were invited to share their experiences of accessing interpretation and translation services.

There were a number of ways that you got involved including via:

• A survey (online and translated hard copies)
• One to one interviews
• Attending a virtual focus group
• Inviting the engagement team to your community group or event to seek feedback directly

A copy of the final report based on insights and outcomes from the engagement activities carried out can be found here

If you need any more information, please get in touch with the Engagement Team. To request this information in another language or format please contact the Engagement Team at: nnicb-nn.engagement@nhs.net or call or text 07818 584419. If texting or leaving a message, please provide your contact details and a member of the team will get back to you. 

Urdu

ن معلومات کو کسی اور زبان یا فارمیٹ میں حاصل کرنے کے لیے ہماری ٹیم سے مندرجہ ذیل طریقوں سے رابطہ کریں

ای میل nnicb-nn.engagement@nhs.net

فون یا  ٹیکسٹ 07818580719

برائے مہربانی ٹیکسٹ یا پیغام چھوڑتے وقت اپنی تفصیلات سے آگاہ کریں تاکہ ٹیم کا رکن آپ سے رابطہ کر سکے۔

Arabic

لطلب هذه المعلومة بلغة أخرى أو شكل آخر الرجاء التواصل مع فريق التواصلEngagement Team  على nnicb-nn.engagement@nhs.net او اتصلوا أو ارسلوا رسالة نصية على 07818580719. اذا ارسلتم رسالة نصية أو تركتم رسالة أرجو ترك بياناتكم المفصلة وسيقوم عضو من الفريق بالرجوع اليكم.

Czech
Chcete-li tyto informace v jiném jazyce nebo formátu, kontaktujte prosím zákaznický tým na adrese: nnicb-nn.engagement@nhs.net nebo zavolejte nebo napište na číslo 07818580719. Pokud pošlete textovou zprávu nebo zanecháte vzkaz, uveďte své kontaktní údaje a člen týmu se s vámi spojí

Latvian
Lai saņemtu šo informāciju citā valodā vai formātā, lūdzu, sazinieties ar Attiecību veidošanas nodaļu (Engagement Team) pa e-pastu: nnicb-nn.engagement@nhs.net vai zvaniet vai sūtiet īsziņu uz tālruni 07818580719. Ja jūs sūtat īsziņu vai atstājat balss ziņojumu, lūdzu, norādiet savu kontaktinformāciju, un nodaļas darbinieks sazināsies ar jums.

Lithuanian
Jei norėtumėte gauti šią informaciją kita kalba ar formatu, susisiekite su Kontaktine grupe (Engagement Team): nnicb-nn.engagement@nhs.net arba skambinkite ar siųskite tekstu, telefono numeriu: 07818580719. Jei siųsite tekstu ar paliksite žinutę, nurodykite savo kontaktinius duomenis ir šios grupės atstovas su jumis susisieks.

Polish
Aby uzyskać tę informację w innym języku lub formacie, proszę skontaktować się z Zespołem ds. Zlecenia (Engagement Team) pod: nnicb-nn.engagement@nhs.net lub zadzwonić, czy wysłać SMS pod numer 07818580719. Jeżeli wysyłają Państwo wiadomość tekstową lub zostawiają wiadomość, proszę podać swoje dane kontaktowe, aby członek naszego zespołu mógł do Państwa oddzwonić.

Punjabi

ਇਸ ਜਾਣਕਾਰੀ ਦੀ ਕਿਸੇ ਹੋਰ ਭਾਸ਼ਾ ਜਾਂ ਫਾਰਮੇਟ ਵਿੱਚ ਬੇਨਤੀ ਕਰਨ ਲਈ ਕਿਰਪਾ ਕਰਕੇ ਇੰਗੇਜਮੈਂਟ ਟੀਮ ਨਾਲ  nnicb-nn.engagement@nhs.net ’ਤੇ ਸੰਪਰਕ ਕਰੋ ਜਾਂ 07818580719 ’ਤੇ ਫ਼ੋਨ ਜਾਂ ਟੈਕਸਟ ਕਰੋ। ਜੇ ਟੈਕਸਟ ਕਰ ਰਹੇ ਹੋ ਜਾਂ ਸੁਨੇਹਾ ਛੱਡ ਰਹੇ ਹੋ ਤਾਂ ਕਿਰਪਾ ਕਰਕੇ ਆਪਣੇ ਸੰਪਰਕ ਵੇਰਵੇ ਮੁਹੱਈਆ ਕਰੋ ਅਤੇ ਟੀਮ ਦਾ ਇੱਕ ਮੈਂਬਰ ਤੁਹਾਡੇ ਨਾਲ ਮੁੜ ਸੰਪਰਕ ਕਰੇਗਾ।

Romanian
Dacă doriți să cereți această informație în altă limbă sau într-un alt format, vă rugăm contactați Echipa de Angajament (Engagement Team) la: nnicb-nn.engagement@nhs.net sau sunați sau trimiteți mesaj la numărul 07818580719. Dacă trimiteți mesaj sau lăsați un mesaj, vă rugăm să furnizați detaliile d-voastră de contact și un membru al echipei vă va contacta înapoi

The local NHS in Nottingham and Nottinghamshire would like your help to understand parents and carers views on future plans for children and young people’s mental health in Nottingham and Nottinghamshire.

Background

A Local Transformation Plan for Children and Young People’s Mental Health will be published on the NHS Nottingham and Nottinghamshire Clinical Commissioning Group (CCG) website on 30th September 2021.

The plan will set out how local services will invest resources to improve children and young people’s mental health across the “whole system”. All local areas are asked to refresh and update these documents and each year the CCG updates the document on our website.

As part of this process, the CCG would like to engage with parents and carers in the community to understand their views and take their advice on key messages. Once we have these views we will create a more accessible public facing document.

How you can help

We need the public’s help to create a more concise public facing version of the plan which will be co-produced with children and young people and parents and carers.

The CCG will be running a series of virtual workshops for parents and carers to share their views.

Participate in one of two virtual workshops taking place on:
Friday 17 September, 1pm to 2pm.
Wednesday 22 September 6pm to 7pm

To register your interest in attending a virtual workshop, please click here.

We are also keen to talk to any groups for parents and carers who are interested in sharing their views and would like to hear more about the work that we are doing. If you are currently meeting either virtually or in a community setting then please do contact the Engagement Team via nnccg.team.engagement@nhs.net or call or text 07818580719 in order that we can arrange to attend before 1st October 2021.

*All engagement will end on Friday 1st October 2021.

A copy of the accessible public facing document will be shared on the ICB website and the Integrated Care System website.

If you need any more information, please get in touch with the Engagement Team and to request this information in another language or format please contact the Engagement Team at: nnccg.team.engagement@nhs.net or call or text 07818580719. If texting or leaving a message please provide your contact details and a member of the team will get back to you.

Urdu

ن معلومات کو کسی اور زبان یا فارمیٹ میں حاصل کرنے کے لیے ہماری ٹیم سے مندرجہ ذیل طریقوں سے رابطہ کریں

ای میل nnicb-nn.engagement@nhs.net

فون یا ٹیکسٹ 07818580719

برائے مہربانی ٹیکسٹ یا پیغام چھوڑتے وقت اپنی تفصیلات سے آگاہ کریں تاکہ ٹیم کا رکن آپ سے رابطہ کر سکے۔

Arabic

لطلب هذه المعلومة بلغة أخرى أو شكل آخر الرجاء التواصل مع فريق التواصلEngagement Team على nnicb-nn.engagement@nhs.net او اتصلوا أو ارسلوا رسالة نصية على 07818580719. اذا ارسلتم رسالة نصية أو تركتم رسالة أرجو ترك بياناتكم المفصلة وسيقوم عضو من الفريق بالرجوع اليكم.

Czech

Chcete-li tyto informace v jiném jazyce nebo formátu, kontaktujte prosím zákaznický tým na adrese: nnicb-nn.engagement@nhs.net nebo zavolejte nebo napište na číslo 07818580719. Pokud pošlete textovou zprávu nebo zanecháte vzkaz, uveďte své kontaktní údaje a člen týmu se s vámi spojí

Latvian

Lai saņemtu šo informāciju citā valodā vai formātā, lūdzu, sazinieties ar Attiecību veidošanas nodaļu (Engagement Team) pa e-pastu: nnicb-nn.engagement@nhs.net vai zvaniet vai sūtiet īsziņu uz tālruni 07818580719. Ja jūs sūtat īsziņu vai atstājat balss ziņojumu, lūdzu, norādiet savu kontaktinformāciju, un nodaļas darbinieks sazināsies ar jums.

Lithuanian

Jei norėtumėte gauti šią informaciją kita kalba ar formatu, susisiekite su Kontaktine grupe (Engagement Team): nnicb-nn.engagement@nhs.net arba skambinkite ar siųskite tekstu, telefono numeriu: 07818580719. Jei siųsite tekstu ar paliksite žinutę, nurodykite savo kontaktinius duomenis ir šios grupės atstovas su jumis susisieks.

Polish

Aby uzyskać tę informację w innym języku lub formacie, proszę skontaktować się z Zespołem ds. Zlecenia (Engagement Team) pod: nnicb-nn.engagement@nhs.net lub zadzwonić, czy wysłać SMS pod numer 07818580719. Jeżeli wysyłają Państwo wiadomość tekstową lub zostawiają wiadomość, proszę podać swoje dane kontaktowe, aby członek naszego zespołu mógł do Państwa oddzwonić.

Punjabi

ਇਸ ਜਾਣਕਾਰੀ ਦੀ ਕਿਸੇ ਹੋਰ ਭਾਸ਼ਾ ਜਾਂ ਫਾਰਮੇਟ ਵਿੱਚ ਬੇਨਤੀ ਕਰਨ ਲਈ ਕਿਰਪਾ ਕਰਕੇ ਇੰਗੇਜਮੈਂਟ ਟੀਮ ਨਾਲ nnicb-nn.engagement@nhs.net ’ਤੇ ਸੰਪਰਕ ਕਰੋ ਜਾਂ 07818580719 ’ਤੇ ਫ਼ੋਨ ਜਾਂ ਟੈਕਸਟ ਕਰੋ। ਜੇ ਟੈਕਸਟ ਕਰ ਰਹੇ ਹੋ ਜਾਂ ਸੁਨੇਹਾ ਛੱਡ ਰਹੇ ਹੋ ਤਾਂ ਕਿਰਪਾ ਕਰਕੇ ਆਪਣੇ ਸੰਪਰਕ ਵੇਰਵੇ ਮੁਹੱਈਆ ਕਰੋ ਅਤੇ ਟੀਮ ਦਾ ਇੱਕ ਮੈਂਬਰ ਤੁਹਾਡੇ ਨਾਲ ਮੁੜ ਸੰਪਰਕ ਕਰੇਗਾ।

Romanian

Dacă doriți să cereți această informație în altă limbă sau într-un alt format, vă rugăm contactați Echipa de Angajament (Engagement Team) la: nnicb-nn.engagement@nhs.net sau sunați sau trimiteți mesaj la numărul 07818580719. Dacă trimiteți mesaj sau lăsați un mesaj, vă rugăm să furnizați detaliile d-voastră de contact și un membru al echipei vă va contacta înapoi.

Nottingham and Nottinghamshire NHS Integrated Care Board (ICB) is working with Nottingham University Hospitals NHS Trust (NUH) to redevelop and expand the neonatal unit and maternity theatre facilities at the Queen’s Medical Centre (QMC). This will provide 21 additional cots (taking the total from 17 to 38), and mean expanding the smaller of the two theatres, so that both are full size in line with national standards. 

NUH is the main neonatal intensive care unit (NICU) in this part of the East Midlands, and currently provides care for premature babies and their families at both the QMC Hospital and the City Hospital sites.  The planned expansion would create a larger NICU which would include intensive, high dependency and special care cots at the QMC. The Neonatal service at the City Hospital would become what is known as a ‘Local Neonatal Unit’ (LNU), where babies could be supported in intensive care for up to 48 hours, before being transferred to the QMC for longer term care if needed.

We have gathered feedback from families and members of the public who have recently used NUH maternity and neonatal services, and from relevant community organisations, so that we can make sure that the redesign work is carried out in such a way that families continue to have a positive experience of care during this period and beyond. 

A copy of the final report from all engagement activity can be found here.

To request this information in another language or format please contact the Engagement Team at: nnicb-nn.engagement@nhs.net or call or text 07385 360071. If texting or leaving a message please provide your contact details and a member of the team will get back to you.

NHS Nottingham and Nottinghamshire Clinical Commissioning Group sought to hear from people living in Ashfield, Mansfield, Newark and Sherwood who recently accessed a same-day home visit after contacting their GP. Nottingham and Nottinghamshire ICB has taken on responsibility for this area from 1 July 2022.

What is the Acute Home Visiting Service?

The Acute Home Visiting Service is for patients who need to be seen in their own home/care home. When patients contact their GP requesting a same day home visit, the GP’s can choose to refer on to the Acute Home Visiting Service and a dedicated team of Advanced Nurse Practitioners (ANP’s) and Emergency Care Practitioners (ECP’s) will visit patients in their own home or care home.

This service is provided by Primary Integrated Community Services (PICS) and has been delivered across 39 practices in Mid Nottinghamshire, covering practices in Mansfield, Ashfield, Newark and Sherwood for four years.

The aim of the service is to reduce unnecessary hospital admissions and enable patients to be cared for at home when it is clinically safe to do so. The service supports GPs to manage urgent care needs and enables them to focus on other priorities in Primary Care.

NHS Nottingham and Nottinghamshire wanted to review this service and sought to hear from people who have accessed a same-day home visit following contact with their GP in Ashfield, Mansfield, Newark and Sherwood.

They also wanted to hear from carers to understand their views and experiences of the Acute Home Visiting Service. This is separate to any evaluation that may have already been completed and the feedback will be used to inform future reviews and plans for the service.  

Colleagues within primary care across Nottingham and Nottinghamshire, including Bassetlaw, were also invited to share their views.

How you got involved:

Service users and carers

• Participated via an online survey
• Shared your views via a telephone call

Primary care staff

• Participated in an online survey
• Shared your views directly via email

A copy of the final report from all engagement activity can be found here.

To request this information in another language or format please contact the Engagement Team at: nnicb-nn.engagement@nhs.net or call or text 07818580719. If texting or leaving a message please provide your contact details and a member of the team will get back to you.