Current and Previous Engagement and Consultations

We want to hear from people across Derby, Lincolnshire and Nottinghamshire to help shape the new WorkWell service.

WorkWell is a programme designed to help people stay in work, return to work, and manage their health while working. The service aims to provide support early and can also help people who have recently stopped working due to a health condition. 

Who can take part?

We would like to hear from:

• People aged 16 and above with a health condition or disability
• People who are worried their health or mental health may affect their ability to stay in work
• People who have recently stopped working because of a health problem
• Family members and carers

Why are we asking for your views?

Health problems can make it harder for people to work, including mental health conditions, musculoskeletal problems, and long-term health conditions. Some people and communities face greater challenges than others and getting help early can make a real difference.

Your feedback will help us understand what support people need and how WorkWell could work best in local communities.

How could WorkWell help?

WorkWell aims to:

• Help people find the right support quickly. 
• Listen to what matters to individuals and what they want to achieve. 
• Connect people with health, work, skills and community services.
• Make support easier to access by working with local organisations

Take part in our survey

The survey should take around 5-10 minutes to complete. Your feedback will help us design a service that supports people to stay in work, return to work when they are ready, and access the help they need at the right time.

Support completing this survey

If you would prefer to speak to a member of the team about your experience, need support to complete the survey, require alternative formats or languages, or need an interpreter, please contact the Engagement Team:

• Email: licb.involveus@nhs.net

Public Survey

For people aged 16 and above with a health or mental health condition, those whose health affects their ability to work, people who have recently stopped working due to a health condition, and carers.

DLN WorkWell Service

VCSE and partner survey

For voluntary, community and social enterprise organisations, community groups, support services and partner organisations.

DLN WorkWell Service – VCSE survey

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) carried out a listening exercise to hear the experiences of children and young people who identify as LGBTQ+ and those who support them (for example a parent, teacher, professional, youth worker) in accessing emotional health and wellbeing services.

Children and young people aged 11 to 25 who identify as LGBTQ+ (Lesbian, Gay, Bisexual, Transgender, non-binary and those who are exploring gender identity and sexual orientation), were invited to share their experiences of emotional health and wellbeing services. These services are delivered in line with the THRIVE framework and principles, and form part of the ‘getting advice’ and ‘getting help’ categories of the framework.

The listening exercise ran from 5 January to 2 February 2026. A copy of the final report from the engagement activities can be viewed here.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) carried out a listening exercise to help inform the development of a new, permanent service to prescribe and monitor hormones and blockers for adult transgender patients in Nottingham and Nottinghamshire. The new service is expected to launch in April 2026.

The listening exercise ran from 28 July to 12 September 2025. To view the prescribing hormones and blockers for transgender patients engagement report please click here.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) carried out an engagement exercise to find out more about how people use voluntary organisations in Bassetlaw. This was part of a review into how we fund those organisations.

The review covered the following voluntary organisations which currently receive NHS-funded community grants:

• Bassetlaw Action Centre
• Bassetlaw Community Voluntary Service
• Bluebell Wood Children’s Hospice
• Barnsley Premier Leisure
• Citizens Advice North Nottinghamshire
• Royal Voluntary Service
• Children’s Bereavement Service
• In Sam’s Name
• Muddy Fork
• The Sleep Charity

Voluntary sector organisations in Bassetlaw were funded differently to other parts of Nottingham and Nottinghamshire. This was because local commissioning arrangements were already in place before two separate organisations merged to become NHS Nottingham and Nottinghamshire Integrated Care Board (ICB).

A document containing FAQs about the Bassetlaw voluntary sector community grants engagement is available here.

The listening exercise ran from 6 May to 28 May 2025. To view the full Bassetlaw voluntary sector community grants engagement report please click here.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) wanted to hear the views and experiences of carers to gain a deeper understanding of the needs of carers, especially carers who we hadn’t yet connected with.

We particularly wanted to hear from carers who have a disability, from the LGBTQ+ community, people from ethnic communities and those with faith and religious beliefs to better understand how to improve health and care in our area.

We visited carers support groups, had conversations with individuals by telephone and ran a listening event at Nottingham City library.

The engagement period ended on 31 March 2025

The engagement activities ran from 31 January to 31 March 2025. To view the Carers Engagment Report please click here.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) carried out an engagement exercise to engage with older adults and carers about how they receive healthcare and what matters to them. We are committed to engaging with the population of Nottingham and Nottinghamshire to understand peoples’ needs as they age, as well as those who support them and to build that into how we design services.

Our aim is to be responsive to our ageing population and proactively and focus on ageing well and enabling citizens to live longer healthily.

We looked at how best to try to prevent or slow deterioration of health and “frailty”. Much of this is not medical, but may rely on other factors, like supporting independence or avoidance of social isolation. We are also working on better identification of health issues and reducing repeated appointments and admissions to hospital. Additionally, we wanted to understand how best to help people multiple health conditions. The final aspect of the engagement was on end of life and supporting choice and control in planning for end of life and support with compassion and dignity according to a persons’ wishes.

The engagement activities ran from 11 February to 11 March 2025. To view the Ageing Well Community Engagment Report, please click here.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) reviewed the Care Homes Team (NHS) services with the aim of creating a single model to replace the four different offers currently in practice countywide. Engagement was carried out with care home residents, their families and carers, and members of the workforce who deliver these services.

A survey was carried out regarding the service received from the care home service team only. Across the county, these services have different names.

A summary of the different service that names are below: 
– Mid Notts Team
– Bassetlaw: Bassetlaw Care Homes Team 
– Nottingham City: Integrated Care Homes Team, Specialist Nurses 
– South Notts: Delivered from the GP Practice’s: Enhanced Health in Care Homes Teams/ Care home support

The engagement activities ran from 6 February to 19 March 2025.

The NHS in the East Midlands reviewed how people could access fertility treatments. The aim was to create a standardised approach to fertility treatment across the region.

There were differences in the way people could access fertility treatments. The review addressed the differences in access, such as age, BMI, and the number of treatment cycles available between Bassetlaw and the rest of Nottingham and Nottinghamshire. It also considered access for same-sex couples, individuals with children from previous relationships, and single people.

Watch a recording of the online public session, hosted on the 28th November 2024, below.

The engagement activities ran from 11 November 2024 to 10 January 2025.  All feedback was used to influence the final policy. To read the full East Midlands Fertility Policy Review report click here

In response to Lord Darzi’s independent investigation report , released in September 2024, the Government is developing a Ten-Year Plan for Health. This is a key part of the new government’s Health Mission – “to build an NHS fit for the future” and responds directly to the Darzi report. As part of this work, the Engagement Team gathered feedback on the plan from system partners, patients, and citizens using engagement activities. In total 657 individuals took part by attending engagement events. Contributions were received from staff at NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) through an Open House Day, a staff briefing and the Partners’ Assembly. Local stakeholders, including elected members, voluntary and community organisations, and members of the public, also shared their views.

The engagement activities ran from 21 October 2024 to spring 2025. To view the full 10 Year Plan engagement report click here.

View the 10 Year Health Plan for England: fit for the future.

NottAlone is a website with mental health advice and links to local support for children and young people aged 0-25 in Nottingham and Nottinghamshire.

The website was created with input from young people, parents and carers, and professionals who work with young people to ensure that everything from the colours and images to the language and tone of voice felt appropriate.

Based on the success of this resource for local young people, the partnership behind NottAlone, which is made up of Nottinghamshire County Council, Nottingham City Council and the NHS Nottingham and Nottinghamshire ICB, decided to expand the NottAlone project to include support and advice for people of all ages.

This meant redeveloping the website to include information for adults, as well as keeping the existing content for young people the same. It also meant having two colour schemes – one for the the young people’s part of the website and one for the adult’s.

A short video explained some of the changes to the NottAlone website and why we needed to gather views.

Click here to view the NottAlone website.

In June 2023, health and care colleagues published a document called the NHS Joint Forward Plan. This plan sets out how the NHS will deliver its priorities as well as how it will deliver against the Integrated Care Strategy. 

As part of the refresh of the NHS Joint Forward Plan, people were invited to share their views on how the plan had impacted them since it was published, and whether the four areas of focus were still the right ones.

Feedback was gathered through a survey, giving people the opportunity to share their views and experiences. The engagement activities ran from 29 February to 29 March 2024. To view the report on the Joint Forward Plan Refresh, please click here.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) reviewed the services provided to wheelchair users across Nottingham and Nottinghamshire and heard from citizens and professionals who have experience of accessing these services.The feedback gathered helped to identify what was working well and where improvements could be made across Nottingham and Nottinghamshire.

The engagement activities ran from 29 February to 25 March 2024. To view a copy of the Wheelchair Services Review Report click here.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) reviewed services for children and young people aged up to 25 with speech, language and communication needs (SLCN). As part of this review, parents and carers with experience of accessing these services were invited to share their views.

The ICB commissioned specialist speech, language and communication services for children and young people aged 0 to 25 with more complex SLCN. Nottinghamshire County Council also developed an early years pathway through its Best Start Strategy to support children under five with speech, language and communication needs.

Although similar services were available in four wards within Nottingham City, they were not available across the whole city. This resulted in variation in service provision, with the potential for gaps in support and unequal access to services for children, young people and families.

The engagement activities ran from 22 November to 19 December 2023. Click here to view a copy of the Speech, Language and Communication Needs Engagement Report.

To view the You Said We Did document please click here.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) reviewed the Specialist Community Health Services across Nottingham and Nottinghamshire and heard from citizens, carers, and professionals who have experience of accessing these services.

Community Health Services are a vital component of what is available for our citizens in Nottingham and Nottinghamshire, however there was a need for change driven by, historic commissioning arrangements, local and national guidance (e.g. Major Conditions Strategy), the prevalence and complexity of disease and links with health inequalities and the Nottingham and Nottinghamshire Integrated Care Strategy. 

There was a movement away from a transactional relationship between commissioner and provider, and one that allows flexibility to meet the changing needs of citizens and populations. 

The engagement activities ran from 14 June to 25th August 2023. Click here to view the Specialist Community Services Engagement Report Executive Summary.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) carried out a listening exercise to gather and review a range of evidence about the best opening hours for the Urgent Treatment Centre (UTC) at Newark Hospital.

We are committed to maintaining a safe, sustainable Urgent Treatment Centre at Newark Hospital.

The Urgent Treatment Centre is and continues to be an important service offered within the Newark Hospital site. We are also fully committed to ensuring the Hospital continues to be an important and vital part of the health and care landscape in Newark. The Hospital has already benefited from a considerable expansion of services offered in recent years, including a £5.6m investment in new operating theatres and we expect this ongoing development to continue to bring in a wider range of services to the people of Newark. 

A listening exercise was carried out to hear from local residents about their experiences of using the UTC, particularly whether the current opening hours were suitable or if there could be a different way to spread the opening hours throughout the day. 

The engagement activities ran from 4 September to 17 October 2023. Click here to view the Executive Summary of the Newark Urgent Treatment Centre Listening Exercise: Engagement Report

You can read the full copy of Newark Urgent Treatment Centre Listening Exercise: Engagement Report.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) heard from those who have been affected by suicide, self-harm or suicidal thoughts, including carers, parents and professionals.

This survey helped to shape support for people who go through similar experiences in the future. The engagement activities ran from 3 July to 31st July 2023.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) reviewed the alignment of our internal and external policies specifically around access to female sterilisation, and heard from citizens, carers, womens groups, and professionals.

On 1 July 2022 Bassetlaw CCG and Nottingham and Nottinghamshire CCG were brought together and replaced by a new organisation called NHS Nottingham and Nottinghamshire Integrated Care Board (ICB). Initially the policy relating to Access to Female Sterilisation was not consistent.

The engagement activities ran from 5 July to 26 July 2023. A copy of the full report can be found A Click here to view a copy of the report on Access to Female Sterilisation.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) created a document called the NHS Joint Forward Plan. This plan sets out how the NHS will deliver what has been described in the Nottingham and Nottinghamshire Integrated Care Strategy. Click here to view a copy of the Integrated Care Strategy.

The engagement activities ran from May to 18 June 2023. A final version of the NHS Joint Forward Plan report can be viewed here.

Pre-Consultation Engagement – March 2022 Engagement Activity:

TNUH is a once-in-a-generation opportunity to transform the hospital services and facilities run by Nottingham University Hospitals NHS Trust (NUH). It is part of the Government’s New Hospital Programme, which is investing in buildings and equipment across the NHS, to ensure our healthcare system and staff have the facilities they need for the future – modern, safe and designed to provide the best possible care.

This phase of engagement has now concluded.

Please click here to view a copy of the Pre-Consultation Engagement Findings Executive Summary.

To read more about the TNUH programme and the engagement work carried out in November and December 2020 click here and Click here to view copy of the engagement report carried out by Healthwatch in March 2021.

Continuing the Conversation – March 2023 Engagement Activity:

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) carried out further engagment activities to gain feedback on how, and where, people would like to access care in the future.

We asked to hear more about three topics, services at Ropewalk House (Audiology, Diabetic Eye Screening, Breast Screening and Cochlear Implants). The experience of residents of Basford, Bestwood or Sherwood, who use services at City Hospital. Women’s, children and family services (e.g. maternity, neonatal and children’s services, including children’s emergency care and gynaecology).

The engagement activities ran from February to 12 March 2023. Click here to view a copy of the final TNUH Targeted Engagement Report.

Nottingham University Hospitals NHS Trust (NUH) was building a new theatre complex and 20-bed ward at the City Hospital. To help reduce waiting lists and increase the number of beds available for emergency patients at the Queen’s Medical Centre, plans were developed to relocate planned colorectal and hepatobiliary (HPB) surgery from Queen’s Medical Centre to the new facility at City Hospital.

Outpatients, diagnostics and pre-operative assessment would remain at the Queen’s Medical Centre and the Treatment Centre, so there would be no change to delivery of these aspects of the service.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) engaged with patients, carers and people currently accessing these services to understand any potential impacts the move would have.

The engagement activities ran from 2 November to 13 November 2022.  A copy of the Relocation of Colorectal and Hepatobiliary Services report is now available for information, please click here.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) mental health leads sought to understand views with regards to accessing information on adult mental health services, in Nottingham and Nottinghamshire and heard from people with lived experience, carers, and professionals.

This helped to inform the expansion of the NottAlone website, to enable an all-age, single point of access, for mental health information and support.

Mental health services for children, young adults and adults are delivered by numerous providers across Nottingham and Nottinghamshire. This means that for people to identify the services available, they have needed to know the websites to visit or the numbers to call. In addition, these services have often been promoted in isolation, rather than interlinked or through a specific pathway, leading to possible confusion for service-users, carers and health professionals. 

The engagement activities ran from 2 September to 30 October 2022. A summary of the engagement findings can be found in this infographic.

A copy of the final report from all engagement activity can be found here.

To view the executive summary of the full report in Arabic, please click here.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) worked with Nottingham University Hospitals (NUH) to redevelop the neonatal unit and maternity theatre facilities at the Queen’s Medical Centre (QMC).

As part of this work, we spoke to families and members of the public who have recently used NUH maternity and neonatal services, professionals, and relevant community groups, to ensure the redesign work was carried out in such a way that families continued to have a positive experience of care during this period and beyond.

The listening exercise ran from 27 June to 28 July 2022. Click here to a view a copy of the Maternity and Neonatal Redesign Engagement Report.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) heard from service users, patient representatives and carers who have had to access the stroke services provided by Nottingham University Hospitals for urgent and immediate treatment either at Nottingham City Hospital pre-July 2020 or at Queens Medical Centre post-July 2020.

In July 2020, the hyperacute and acute stroke services were temporarily moved from Nottingham City Hospital to Queens Medical Centre allowing all urgent and immediate treatment for patients with a suspected stroke to be centralised. This was based on national instructions from NHS England that had to be followed so that patients were less likely to catch Covid in hospital.

NHS Nottingham and Nottinghamshire ICB and Nottingham University Hospital reviewed this move and are looking at whether it should be made permanent.

This survey closed on Friday 15 July 2022. A copy of the report from the engagement activities can be viewed here. The survey findings informed a wider citizen intelligence and insight report on the reconfiguration.

NHS Nottingham and Nottinghamshire Clinical Commissioning Group (CCG) spoke with people living in Ashfield, Mansfield, Newark and Sherwood who recently accessed a same-day home visit after contacting their GP.

The review was carried out to assess the quality of the service. The ICB also wanted to understand carer’s views and experiences of the service. The work built on routine feedback collected on the service.

The engagement activities ran from 19 April to 17 May 2022. Click here to view a copy of The Acute Home Visiting Service Report.

NHS Nottingham and Nottinghamshire Clinical Commissioning Group (CCG) spoke to patients, patient representatives and GP Practice staff who accessed or were likely to access Interpretation and Translation Services because their first language was not English.

In Spring 2021 the CCG conducted a review of interpretation and translation services which looked at the current commissioned services and the needs of the population. It also looked at how potential changes to services would impact on patients. Feedback was gathered through two engagement events as well as an Equality & Quality Impact Assessment (EQIA).

In April 2022 a further period of engagement was scheduled to more deeply understand what patients and patient groups deem to be their priorities and their views on application of criteria when accessing interpretation and translation services. This involved online focus groups, a survey and community group visits. The feedback was gathered to inform the specification of a new service from December 2022.

The engagement activities ran from 13 April to 16 May 2022. Click here to view a copy of the Interpretation and Translation Services Report.