Nottingham and Nottinghamshire ICB
Riverbank Medical Services is closing from 1 July following Dr Kaistha’s decision to hand back his GP contract.
All patients are being transferred to a new practice close to where they live and they have been sent a letter with the details. The transfer will take place automatically and patients do not need to do anything to support this process.
If patients wish to register at a different practice to the one they have been transferred to, they can do so, as long as the practice covers the area where they live. If a patient wishes to do this, we ask that they wait until after the 1 July 2023 to allow for the transfer process to finish.
Anyone who needs further help or has any concerns can contact NHS Nottingham and Nottinghamshire’s Patient Experience Team on 0115 8839570 during office hours or email nnicb-nn.patientexperience@nhs.net
Dr Kaistha has taken the decision to serve notice on his GP contract and stop providing GP services at Riverbank Medical Services by 1 July 2023.
We are transferring your registration to another GP practice based on where you live. You will receive a letter with details of the GP practice you have been allocated to. The transfer will take place automatically. You do not need to take any action at this time.
No, you are not required to take any action.
We will transfer your registration to an alternative GP practice which is closer to your home address. Letters have been sent out with details of the new GP practice you have been moved to. You do not need to take any action.
Yes, but please wait until after 1 July 2023 to allow for the transfer process to finish. If after 1 July 2023, you would prefer to register with an alternative practice, you can do this as long as the practice covers the area you live in. Details will be provided on how to register with a different practice of your choice should you wish to do so.
You have been sent a letter outlining details of the new GP practice you have been moved to. If you haven’t received a copy of this, please email nnicb.patientexperience@nhs.net or phone 0115 883 9570
To make sure you have continued access to primary medical care, you have been moved to a GP practice closer to where you live. This is so you can continue to get any help and medical support you may need. If you would like to register at a GP practice of your choice, you can do this as long as the practice covers the area you live. Please wait until after you have received the letter telling you which GP practice you’ve been moved to before registering elsewhere.
Dr Kaistha has taken the decision to serve notice on his GP contract and stop providing GP services at Riverbank Medical Services.
For now, you can still use the current Riverbank Medical Services number 01623 844421to contact the surgery and book appointments.
You will receive a letter with details about which GP practice you have been moved to. This letter includes the contact details for your new practice. You can contact them after 1 July 2023 when you become a patient there.
No, you are not required to re-register. You will be automatically moved to a new GP practice to make this as easy as possible for you.
From 1 July 2023, you will be a patient at the new GP practice you have been moved to.
Until then, you will carry on being a patient of Riverbank Medical Services. If you have any symptoms you are worried about or need medical help, please contact them as normal to get the help you need during this time.
You can also call NHS 111 from any phone for advice or visit NHS 111 online.
If you have been told that you need a check-up appointment, please wait to receive the letter about the new GP practice you will be a patient at. You can then contact them to speak about this from 1 July 2023onwards.
If your appointment is before 1 July 2023, you can still contact Riverbank Medical Services in relation to this appointment.
Please call your new GP practice and they will decide what kind of appointment you need based on the information you give them.
If you have a repeat prescription that you usually request at your GP practice, you can do this online or via the NHS App.
If you cannot order your prescription online then you should call your practice.
If you normally order your repeat prescription through your pharmacist you can continue to do this over the phone.
Your medical records will be moved over to your new practice to enable them to continue to support your ongoing care.
Yes, however you may need to re-register for the use of online services once your registration has transferred to another GP practice.
For any general enquiries, please contact the NHS Nottingham and Nottinghamshire Patient Experience Team on 0115 883 9570 during office hours or email nnicb.patientexperience@nhs.net.
Yes, NHS Nottingham and Nottinghamshire commissions Mental Health Services and these services are available for all patients across the whole of Nottingham and Nottinghamshire.
You will continue to be able to receive support in relation to your condition/s at your new practice and access to wider services as required.
If you do need support in the meantime you can find many services available on Ask Lion, which is run by Nottingham City Council or Notts Help Yourself, run by Nottinghamshire County Council. Below are several key support organisations:
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