Riverbank Medical Services is closing from 1 July following Dr Kaistha’s decision to hand back his GP contract.
All patients are being transferred to a new practice close to where they live and they have been sent a letter with the details. The transfer will take place automatically and patients do not need to do anything to support this process.
If patients wish to register at a different practice to the one they have been transferred to, they can do so, as long as the practice covers the area where they live. If a patient wishes to do this, we ask that they wait until after the 1 July 2023 to allow for the transfer process to finish.
Anyone who needs further help or has any concerns can contact NHS Nottingham and Nottinghamshire’s Patient Experience Team on 0115 8839570 during office hours or email nnicb-nn.patientexperience@nhs.net
Frequently Asked Questions
What is happening at Riverbank Medical Services?
Dr Kaistha has taken the decision to serve notice on his GP contract and stop providing GP services at Riverbank Medical Services by 1 July 2023.
We are transferring your registration to another GP practice based on where you live. You will receive a letter with details of the GP practice you have been allocated to. The transfer will take place automatically. You do not need to take any action at this time.
Do I need to do anything?
No, you are not required to take any action.
What happens next?
We will transfer your registration to an alternative GP practice which is closer to your home address. Letters have been sent out with details of the new GP practice you have been moved to. You do not need to take any action.
I want to re-register at a different practice, am I able to do this?
Yes, but please wait until after 1 July 2023 to allow for the transfer process to finish. If after 1 July 2023, you would prefer to register with an alternative practice, you can do this as long as the practice covers the area you live in. Details will be provided on how to register with a different practice of your choice should you wish to do so.
Which GP practice will I be moved to?
You have been sent a letter outlining details of the new GP practice you have been moved to. If you haven’t received a copy of this, please email nnicb.patientexperience@nhs.net or phone 0115 883 9570
I want to choose my new GP practice – why have I been moved to one automatically?
To make sure you have continued access to primary medical care, you have been moved to a GP practice closer to where you live. This is so you can continue to get any help and medical support you may need. If you would like to register at a GP practice of your choice, you can do this as long as the practice covers the area you live. Please wait until after you have received the letter telling you which GP practice you’ve been moved to before registering elsewhere.
Why has this decision been made?
Dr Kaistha has taken the decision to serve notice on his GP contract and stop providing GP services at Riverbank Medical Services.
Will the contact number be the same?
For now, you can still use the current Riverbank Medical Services number 01623 844421to contact the surgery and book appointments.
You will receive a letter with details about which GP practice you have been moved to. This letter includes the contact details for your new practice. You can contact them after 1 July 2023 when you become a patient there.
Will I need to re-register?
No, you are not required to re-register. You will be automatically moved to a new GP practice to make this as easy as possible for you.
Can I still get medical help/advice from Riverbank Medical Services?
From 1 July 2023, you will be a patient at the new GP practice you have been moved to.
Until then, you will carry on being a patient of Riverbank Medical Services. If you have any symptoms you are worried about or need medical help, please contact them as normal to get the help you need during this time.
You can also call NHS 111 from any phone for advice or visit NHS 111 online.
I had at appointment with my doctor/nurse at Riverbank Medical Services and was told to come back in six months for a check-up. What should I do?
If you have been told that you need a check-up appointment, please wait to receive the letter about the new GP practice you will be a patient at. You can then contact them to speak about this from 1 July 2023onwards.
If your appointment is before 1 July 2023, you can still contact Riverbank Medical Services in relation to this appointment.
How do I know if my problem can be managed without visiting my new GP practice?
Please call your new GP practice and they will decide what kind of appointment you need based on the information you give them.
What should I do if I need a repeat prescription?
If you have a repeat prescription that you usually request at your GP practice, you can do this online or via the NHS App.
If you cannot order your prescription online then you should call your practice.
If you normally order your repeat prescription through your pharmacist you can continue to do this over the phone.
What will happen to my medical records?
Your medical records will be moved over to your new practice to enable them to continue to support your ongoing care.
Can I still book appointments online after the change takes place?
Yes, however you may need to re-register for the use of online services once your registration has transferred to another GP practice.
I have a question or concern that isn’t covered by the information above. What should I do?
For any general enquiries, please contact the NHS Nottingham and Nottinghamshire Patient Experience Team on 0115 883 9570 during office hours or email nnicb.patientexperience@nhs.net.
I access specialist services at Riverbank Medical Services (e.g. mental health support) – will I get this at my new practice?
Yes, NHS Nottingham and Nottinghamshire commissions Mental Health Services and these services are available for all patients across the whole of Nottingham and Nottinghamshire.
I need support from other organisations. Will I get access to these at my new practice?
You will continue to be able to receive support in relation to your condition/s at your new practice and access to wider services as required.
If you do need support in the meantime you can find many services available on Ask Lion, which is run by Nottingham City Council or Notts Help Yourself, run by Nottinghamshire County Council. Below are several key support organisations:
